Installation

The installation of every machine is carried out by certified Kapelis Packaging technicians, who receive continuous training in Greece and abroad from the international manufacturers we represent. All installation, maintenance and service work is performed in accordance with the specifications of each manufacturer.

Manufacturer-certified
technicians providing
specialized service
and technical support
for your equipment.

Training

Upon completion of the installation, we provide training to the operators you designate, enabling them to use the equipment correctly and ensuring maximum efficiency throughout the production process.

Benefits of operator training:

Optimal utilisation of the machine’s capabilities
Extended equipment lifespan
Increased productivity
Ensuring food quality and safety
Reduced operating and maintenance costs
Faster identification of potential problems and more effective cooperation with our technical support team

Immediate Response Throughout Greece

The Kapelis Packaging technical support team consists of 6 field technicians and 2 back office technicians, providing prompt service to customers throughout Greece. With specialised equipment, modern diagnostic tools and genuine spare parts, the team ensures the fastest possible diagnosis and resolution of any technical issue.

Our goal is to ensure the uninterrupted operation of the machines supplied by Kapelis Packaging, contributing to the continuous and efficient operation of your production.

Technical Support via Remote Access

Where remote connection is available, our technicians can securely access your machine via an internet connection, enabling the immediate diagnosis and resolution of technical issues without the need for an on site visit.

At the same time, we can monitor the equipment’s operating parameters in real time, contributing to faster problem resolution and reduced production downtime.

Maintenance Contracts

We offer preventive maintenance and equipment inspection programmes for periods of three months, six months or one year, with the aim of ensuring uninterrupted equipment operation and preventing potential breakdowns.

More specifically, the contract includes preventive inspections, scheduled servicing, regular technician visits and the supply of spare parts where required. The services included in the contract are provided at significantly lower cost compared to equivalent services performed outside the contract.

Spare Parts

We maintain a stock of genuine spare parts for the machines we supply, minimising repair times and reducing production downtime. In addition, through the European network of the manufacturers we represent, we ensure the prompt supply of spare parts when they are not immediately available from our stock.

Manufacturer Support

When required, Kapelis Packaging coordinates direct support from specialised technicians of the manufacturers, ensuring the effective resolution of even the most demanding technical cases.

Fast and Reliable Technical Support

Contact us for any technical issue that may arise with the packaging equipment supplied by Kapelis Packaging. Our team handles the maintenance, repair and servicing of the packaging machines you have purchased from us, providing fast and reliable solutions.

We also provide technical advice on the correct operation of the equipment and the optimal use of packaging materials, ensuring maximum performance and uninterrupted production.

Our customers’ trust is reflected in the numbers.